Terms and Conditions

Terms of Use

1. Subject

This document represents the general terms and conditions, or the terms of use, of www.boldaria.site, which regulate the rules for using the online store when purchasing goods, as well as the protection of users’ personal data.

2. Seller Information

“Boldaria8” Ltd. is a company with its registered office and business address at: Burgas, Lazur Residential Complex, Bl. 6, Entrance A, Floor 4
UIC: BG204956567
“Boldaria8” Ltd. operates the website and online store www.boldaria.site

You can contact the manager of www.boldaria.site at the address listed above, by phone: 0878 108 676, or by email: office@boldaria.site

3. Definitions Used in These Terms and Conditions

Seller – www.boldaria.site sells only online products that are not distributed through physical delivery but are sent to the email address provided by the customer after payment of the amount indicated for each product.

Website – the domain www.boldaria.site

Client – any natural person, legal entity, or other legal formation that uses the www.boldaria.site website in any way, including but not limited to browsing it, placing orders, making purchases, returning goods, etc.

Account – a section of the Website created through an email address and password, which allows the Client to submit an Order and contains information about the Client and the history of certain actions on the Website (Orders, tax invoices, etc.)

Favorites – a section within the Account that allows the Buyer/User to create their own lists.

List – a web page in the Client’s Account under the “Favorites” section, where they can add products of interest.

Order – an electronic document representing a communication form between the Seller and the Buyer, through which the Buyer informs the Seller—via the Website—of their intention to purchase Goods and Services.

Goods and Services – any item that is subject to the purchase–sale agreement from the Website.

Campaign – any commercial communication intended to promote specific Goods and/or Services that are offered in limited quantities (unless explicitly stated otherwise), for a period determined by the Seller.

Contract – the distance contract concluded between the Seller and the Buyer for the purchase and sale of Goods and/or Services from the Website, of which these Terms and Conditions form an integral part.

Newsletter – a means of periodic communication providing information about Goods, Services, and promotions offered by the Seller, sent electronically via email, without binding the Seller to the accuracy of the information contained therein.

In accordance with the Electronic Commerce Act, effective as of 24.12.2006, Article 6, paragraphs 1, 2, 3, and 4, the Client has the right to request or decline periodic information about the Goods, Services, and promotions offered by the Seller, which will be sent electronically.

Transaction – an action carried out by boldaria.site that does not include a refund to the Buyer as a result of canceling or failing to complete a purchase order from the Website, and is carried out exclusively by bank transfer. All products sold in the boldaria.site online store are digital products for which the Seller does not refund the amount paid by the Buyer in cases where the purchase is later deemed unwanted or impulsive.

Specifications – all characteristics and/or descriptions of the Services as stated in their product descriptions.

Comment – a review, rating, or critical remark placed at the end of a product description.

4. Terms and Conditions
   • The Terms and Conditions of boldaria.site are mandatory for all users of the website.
   • Any use of this Website means that you have carefully reviewed the Terms and Conditions for its use and that you unconditionally agree to comply with them.
   • The Seller is not responsible for any damages suffered by the Buyer or by third parties resulting from force majeure circumstances or events beyond the Seller’s control. In all other cases, the Seller’s liability is limited to the value of the Goods that were ordered and paid for.
   • The main characteristics of the products are described on the presentation page of the respective product.
5. Registration
   • Access to the boldaria.site website for the purpose of placing an Order is permitted to every Client. Registration is not mandatory for shopping in the online store of boldaria.site. The user fills out a registration form in which they provide the data necessary for issuing an invoice, as well as a valid delivery address, phone number, and email address.
   • www.boldaria.site reserves the right, at its sole discretion, to restrict access for any Client to placing an Order if it deems that this could in any way be detrimental to the online store. In such cases, the Client has the right to contact our representative at the phone numbers listed on the website in order to be informed about the reasons for applying the above measures.
   • www.boldaria.site is not liable for any damages the Client has suffered or may suffer as a result of this decision, regardless of whether it is correct or justified.
6. Consent

By checking the “I agree with the Terms and Conditions” box, the customer submits an electronic declaration stating that they are familiar with these Terms and Conditions and accept them.

7. Terms for Ordering Online Products from the Online Store
   • The Client may place Orders from the online store after adding the desired services to the shopping cart and following the steps indicated on the Website to complete and submit the respective Order. Each product added to the shopping cart is available for purchase only if the order is fully completed. Adding a product to the cart alone does not result in the registration of the order or the automatic reservation of the Goods.
   • Delivery of digital products from the boldaria.site online store is carried out after creating an account or registering and placing an order for a product. In the order form, the Client specifies the payment method, phone number, email address for contact, as well as any additional information regarding delivery. Every order with valid delivery details will receive mandatory confirmation by phone or email for each order placed by the Client.
   • The Client pays the value of the order at the prices indicated in the order. All prices of the services listed in the online store are final, displayed in Bulgarian lev (BGN), and do not include delivery costs. “Boldaria8” Ltd. is registered for VAT and charges value-added tax.
8. Provided Services
9. 1. On the Website, Users have the opportunity to conclude contracts for services and the delivery of the services offered by the Merchant.
10. Order
11. 2. Users use the website interface to conclude contracts with the Merchant for the services offered.
12. 2.1. The service contract is considered concluded from the moment the Merchant confirms the order.
13. 2.2. If a service cannot be performed, the Merchant reserves the right to refuse the order.
14. 2.3. After selecting one or more services offered on the Merchant’s website, the User must add them to their list of services for purchase.
15. 2.4. Upon placing an order, the User receives an email confirmation that their order has been accepted.
16. 3. The Merchant has the right to refuse to conclude a contract with an incorrect User.
17. 3.1. The Merchant has the right to treat a User as incorrect in the following cases:
18. 1. the User fails to comply with the Terms and Conditions;
19. 2. the User demonstrates inappropriate, arrogant, or rude behavior toward the Merchant’s representatives;
20. 3. systematic abuses by the User toward the Merchant have been identified.
21. Prices
22. 4. The prices of the services offered are those indicated on the Merchant’s website at the moment the order is placed, except in cases of obvious error.
23. 4.1. The service prices include VAT where its application is required.
24. 5. The Merchant reserves the right to change the prices of the services offered on the website at any time and without prior notice, with such changes not affecting orders already placed.
25. 6. The Merchant may offer discounts for the services listed on the website in accordance with Bulgarian legislation and rules established by the Merchant. The rules applicable to such discounts are available at the location where the discount is displayed. Discounts may be provided in various forms (e.g., promotions, loyalty discounts, individually granted discounts, random discounts, or discounts resulting from participation in a contest or customer survey).
26. 6.1. Different types of discounts may not be combined when ordering and purchasing the same service.
27. Payment
28. 7. When the User returns a service with the right to a refund for any reason, the refundable amount is reduced by the value of any discount applied to that service, and only the amount actually paid is subject to reimbursement.
29. 8. The User may pay for the ordered services using one of the payment methods listed on the website. The following payment methods are available on the Website:
30. Bank Transfer
31. Payment by debit/credit card via MyPOS
    For security reasons, the maximum amount allowed for card payments is 2000 BGN.
    We do not store any bank card details used for payments through the website.
    If a refund is required for a payment made by bank card, the amount will be refunded to the same card used for the original transaction.
    • Payment by bank transfer
32. 9. If the User chooses a payment method involving a third-party payment service provider, the User may be bound by the terms, conditions, and/or fees of that third party.
33. 10. The Merchant is not liable if a payment method involving a third-party payment service provider is unavailable or otherwise does not function due to reasons beyond the Merchant’s control.
34. Withdrawal from the Contract and Replacement
35. 11. The User has the right to withdraw from the contract without providing a reason and without owing compensation or penalties within 14 days from the date on which the service contract was concluded by the User.
36. 12. To exercise their right under this clause, the User must clearly notify the Merchant of their decision to withdraw from the contract, specifying the goods/services they wish to return by providing all details related to the order and delivery, including but not limited to: content and value of the order, details of the person who placed the order, etc.
37. 13. The Merchant publishes on its website a form for exercising the right of withdrawal from the contract.
38. 14. To exercise the right of withdrawal, the Merchant provides the User with the option to complete and submit electronically, through the website, the standard withdrawal form or another clear statement. In such cases, the Merchant immediately sends the User a confirmation of receipt of their withdrawal on a durable medium.
39. 15. When, in connection with the performance of the contract, the Merchant has incurred expenses and the User withdraws from the contract, the Merchant has the right to withhold the corresponding amount for the expenses made or to request payment of those expenses.
40. 16. The User has no right to withdraw from the contract when its subject is:
41. • the provision of services where the service has been fully performed and its execution began with the User’s explicit prior consent and confirmation that they understand they will lose their right of withdrawal once the contract has been fully performed by the Merchant.
42. 17. The Merchant refunds the User the price paid by them.
43. Claims / Complaints
44. 18. The User has the right to file a complaint for any non-conformity of the service with what was agreed or ordered.
45. 19. The User has the right to submit a complaint about the service regardless of whether the manufacturer or the merchant has provided a commercial warranty.
46. 19.1. A complaint regarding services may be submitted within 14 days from the moment the non-conformity of the service with the agreement is discovered.
47. 20. The complaint may be submitted verbally at the phone number provided by the Merchant or in writing via the specified email, by post, or at the company’s address. The Merchant provides access to a complaint form on the website.
48. 21. When submitting a complaint, the User must specify the subject of the complaint, their preferred method of resolving the issue, the amount claimed (if applicable), and provide an address, phone number, and email for contact.
49. 22. When submitting a complaint, the User must attach the documents on which the claim is based, namely:
50. a receipt or invoice;
51. reports, statements, or other documents confirming the non-conformity of the goods or services with the agreement;
52. any other documents supporting the claim in terms of grounds and amount.
53. 23. Submitting a complaint does not prevent the User from filing a legal claim.
54. 24. The Merchant keeps a register of submitted complaints. A document is sent to the User at the email they provided, indicating the complaint number from the register and the type of service.
55. 25. When the Merchant resolves the complaint, an official report is issued in two copies, and one copy is provided to the User.
56. Intellectual Property
57. 26. The intellectual property rights over all materials and resources located on the Merchant’s website (including the available databases) are protected under the Copyright and Related Rights Act, belong to the Merchant or to the respective party that has granted the Merchant the right to use them, and may not be used in violation of applicable law.
58. 27. In cases of copying or reproducing information beyond what is legally permitted, as well as in any other violation of the intellectual property rights over the Merchant’s resources, the Merchant has the right to claim compensation for all direct and indirect damages in full.
59. 28. Except where explicitly agreed otherwise, the User may not reproduce, modify, delete, publish, distribute, or otherwise disclose the informational resources published on the Merchant’s website.
60. 29. The Merchant undertakes to exercise due care to ensure that the User has normal access to the provided services.
61. 30. The Merchant reserves the right to suspend access to the services provided. The Merchant has the right, but not the obligation, at its discretion to delete informational resources and materials published on its website.
62. Termination and Cancellation of the Contract
63. 31. The Merchant has the right, at its sole discretion and without prior notice, to unilaterally terminate the contract if it determines that the services provided are being used in violation of these Terms and Conditions, the legislation of the Republic of Bulgaria, or generally accepted moral norms.
64. 32. In addition to the cases provided for in these Terms and Conditions, the contract between the parties is terminated upon the cessation of the Merchant’s activity or the discontinuation of the maintenance of the Merchant’s website.
65. 33. Apart from the situations mentioned above, either party may terminate the present contract by giving a one-week notice to the other party in the event of non-performance of contractual obligations.
66. 34. The written form of the contract is considered fulfilled by sending a message via email, clicking an electronic button on a page whose content is filled in or selected by the User, or by checking a box on the website, provided that the statement is recorded in a technical manner that allows it to be reproduced.
67. Severability Clause
68. 35. The parties declare that if any clause of these Terms and Conditions is found to be invalid, this shall not render the entire contract or any other part of it invalid. The invalid clause shall be replaced by mandatory legal provisions or established practice.
69. Amendment of the Terms and Conditions
70. 36. The Merchant undertakes to notify the Users of any amendments to these Terms and Conditions within 7 days of such changes, using the email address provided by the User.
71. 37. If the User does not agree with the amendments to the Terms and Conditions, they have the right to withdraw from the contract without providing a reason and without owing compensation or penalties. To exercise this right, the User must notify the Merchant within one month of receiving the notification mentioned in the previous clause.
72. 38. If the User does not exercise their right to withdraw from the contract in accordance with the procedure set out in these Terms and Conditions, the amendment shall be considered accepted by the User without objection.
73. Applicable Law
74. 39. For all matters not regulated by these Terms and Conditions, the provisions of the applicable legislation of the Republic of Bulgaria shall apply.

Personal Data

With the acceptance of the Terms and Conditions, the user explicitly agrees that boldaria.site has the right to collect and use the following information in connection with registration and the use of the website’s services: first name, last name, contact phone number, email address, as well as any other information voluntarily provided during registration. The information entered by users will be used solely for customer service purposes — order processing and fulfillment, newsletter subscription, contacting the user in case of an issue related to an order, or for improving the website’s service. All data entered by users can be corrected from the user’s personal profile.

www.boldaria.site does not require receiving personal data within the meaning of the Personal Data Protection Act (PDPA).

Like many websites, www.boldaria.site automatically collects information about the hardware and software used by your computer. This information may include your IP address, browser type, access times, and the corresponding website addresses you visit.

www.boldaria.site guarantees the confidentiality of its clients’ personal data, declaring that it will not be used for purposes other than those described above. The personal data provided by the client is used by the company’s employees for issuing invoices and warranties for the purchased product.

www.boldaria.site is registered in the Personal Data Administrators Register.

The user has the right to refuse receiving promotional offers and product advertisements by sending a written message to the email address: office@boldaria.site

Clients are responsible for maintaining the confidentiality of their password and account and are fully responsible for all actions performed through their account or password. We recommend logging out of your account at the end of each session using the “Logout” button.